Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are all watches on ZEITAUKTION authentic?
Yes, every timepiece in our collection undergoes a rigorous multi-point inspection by our master watchmakers to guarantee 100% authenticity and functional integrity before being listed.
What is the typical shipping time for an order?
We offer secure, insured express shipping worldwide. Domestic orders typically arrive within 2-4 business days, while international shipping generally takes 5-10 business days depending on customs processing.
Do I receive a warranty with my purchase?
Every watch purchased from ZEITAUKTION comes with a 12-month warranty covering the mechanical movement, giving you peace of mind with your luxury investment.
What is your return policy?
We offer a 14-day return period. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition with all security tags intact for a full refund.
Which payment methods do you accept?
We accept various secure payment options including major credit cards (Visa, Mastercard, AMEX), PayPal, and direct bank transfers for high-value transactions.
Are the photos on the website of the actual watch?
Yes, we use high-resolution macro photography of the actual timepiece currently in our inventory. We do not use stock photos, so you can see the exact condition of the watch you are buying.